The COVID-19 pandemic has brought hardship for many families across our community. It has left many feeling isolated, financially stressed, and nervous about what the future will bring. Now more than ever, our families need support. To ensure our families have the assistance they need, La Rabida has introduced the Well Being Initiative.

The Well Being Initiative is a program that aims to provide support and resources to our families that will help them through these unprecedented times. Through this initiative, our talented team of care coordinators, social workers, medical assistants, access center RNs and clinical practice nurses have been connecting with each and every La Rabida family to ensure they have access to the essential goods and services that they need.

“The true intent was to ensure that our patient families know that we continue to be there for them, even though we may not have been able to physically see them in our clinic,” shared Lucy Mayhugh, Executive Director, Outpatient Clinic.

In total, our staff has successfully reached nearly 3,000 families.

“We’ve called some families that have only been seen once or a few times within the last year that were surprised La Rabida was calling. These families were amazed that La Rabida would take the time to call and check in with them when they were only seen once,” shared Christina Linboom, Program Director, Care Coordination.

Whether it's connecting families to local organizations that provide essential goods to simply acting as a sounding board and offering companionship during these stressful times, La Rabida is dedicated to helping not just our patients, but their entire family.

“Our staff has assisted our families in obtaining food through food pantries and CPS. They have assisted in helping our families receive their medications by helping with refills or by giving them information on pharmacies that deliver. We have had a care coordinator that helped a soon-to-be mother acquire a crib and other necessities she would need prior to the birth of her baby. We were able to touch base with another mother who was hospitalized with COVID-19. The mother was extremely grateful that La Rabida was calling to see how she was doing and was happy to have someone to talk to while she was hospitalized,” shared Christina.

“The overall initiative has been an extremely rewarding experience for all who have been involved. Families have been very appreciative of the outreach efforts with some noting that ‘La Rabida really cares about us.’ Just priceless and that is why we do what we do, we serve our families,” shared Lucy.

This story was featured in the June 2020 issue of eCurrents, La Rabida's monthly newsletter. To view the June issue of eCurrents, click here.